Monday, 29 August 2011

PRINCIPAL SERVICE QUALITY ENGINEER

REF: TECHNOLOGY_ PSQE _AUGUST 2011

 

Reporting to the Senior Manager Network & Service Assurance, the holder will offer leading strategic plan in Contract management, SLA enforcement, Problem management and technical leadership in performance management  of all Safaricom IT applications.
Key Responsibilities
  • Proactively monitor and report on system health, access security, and Tech/IT applications / support center duties, change management process enforcement, administration, and customer user support;
  • Ensure systems availability and SLA/OLA monitoring for internal and external support analysts/engineers;
  • Ensure monitoring tools are implemented as per IT standards e.g. ITIL in the SOC;
  • Ensure SLA’s/OLA’s are implemented with Business Units, Vendors and various Support Teams;
  • Maintain all process, procedures, work instructions and ISO documents and ensure they are followed;
  • Ensure associated records are maintained including system architecture records, technical and functional specifications;
  • Ensure professional coding schemes are used in all the products and there are continuous process reviews and reengineering;
  • Maintain output records and policy implementation and ensure ease of accessibility of static and dynamic process records;
  • Carry out due diligence during project phases and run quarterly surveys that  give performance index;
  • Establish customer comfort parameters with business applications;
  • Ensure problem management is carried out by reviewing incidents, ensuring root cause analysis is carried out, action plans are identified and implemented;
  • Maintain an inventory of problems under analysis and their current progress and status against action plan timelines;
  • Provide monthly Problem Management trend analysis reports on incidents;
  • Coordinate meetings with service owners to resolve problems.
Minimum requirements
  • Bsc. Computer Science, B Eng Telecommunications or related field;
  • Minimum of 6 years experience of which 3 years MUST be in Systems development or Support role;
  • UNIX/Microsoft certifications are an added advantage;
  • Knowledge of integrated systems and enterprise systems such as ERP, CRM;
  • WAN and LAN appreciation and technologies;
  • ITIL and software quality assurance Certification preferred;
  • Programming skills in any 4GL or a functional programming language e.g. SQL;
  • Highly developed analytical thinking skills;
  • Ability to role-model and manage customers and fellow team members – negotiation skills;
  • Appreciation of basic accounting knowledge preferred;
  • Good Knowledge in GSM/UMTS.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Monday 5th September 2011.
The Senior Manager – Talent AcquisitionSafaricom LtdNairobi
Via email to: hr@safaricom.co.ke

 

SENIOR DIGITAL AND SOCIAL MEDIA OFFICER

REF: CA_SDSMO_AUGUST_2011

Reporting to the Digital and Social Media Manager, job holder will manage Safaricom’s digital assets with the aim of maximizing engagement and value for our brands, consumers and all stakeholders. The job holder will also manage digital media initiatives, and ensure seamless and effective execution.
Key Responsibilities
  • Manage the day-to-day planning, development, execution and measurement of digital platform strategies and activities;
  • Management of Safaricom's digital assets including the corporate website, social sites, other micro sites that may be created from time to time;
  • Assess the effectiveness of all digital media efforts through tracking, analyzing and comprehensive reporting;
  • Coordinate integration of social media elements into existing and new Digital infrastructure;
  • Develop, implement and monitor effective SEO strategy to drive up natural listing indexing;
  • Management of brand mentions on digital media platforms, ensuring that any negative mentions are proactively managed;
  • Research relevant topics to cultivate conversations that resonate with targeted stakeholders and audiences;
  • Actively engage in conversations that surround Safaricom brands, products and/or services;
  • Identify threats and opportunities in user-generated content surrounding, and develop mitigating strategies;
  • Collaboration and management of Internal spokes providing online customer support;
  • Management of agency relationships, including briefing, with respect to digital channel strategy, activity planning, scheduling, budgeting, production and implementation
  • Oversee company use of social media monitoring tools for action-oriented insights from all social media outlets;
  • Analyze digital engagement activities and build in recommendations and plans for enhancing future activities;
  • Champion social media within the organization through evangelism, training and support;
  • Explore, evaluate and advocate best practices and new industry trends.
Minimum requirements
  • A degree in Marketing, Communications, IT or any business related field;
  • A marketing or communications certification will be an added advantage;
  • 2-3 years experience ideally gained in a Digital Marketing Company, digital agency or blue chip organization responsible for digital & social media;
  • High performance and results oriented;
  • Excellent team player with good management skills experience;
  • Excellent Negotiation, Influencing and Presentation skills;
  • Attention to detail with excellent interpersonal and communications skills;
  • An excellent planner, coordinator and organizer.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Friday the 2nd September 2011.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to: hr@safaricom.co.ke

Career

 

 

Director of Sales Job Vacancy in Kenya - Sankara Nairobi

Our client, Sankara Nairobi, is a luxury hotel that sets standards in the hospitality industry. 

Sankara Nairobi’s mission is to deliver real value to its guests by providing warm, vibrant, authentic and personal experiences that consistently exceed their expectations. 

Sankara Nairobi is seeking to recruit a high calibre, results oriented professional to provide leadership in the role of 
Director of Sales. 

Reporting to the General Manager, the Director of Sales will be part of the senior management team and will provide leadership to the sales and marketing departments. 

He/She will also be responsible for maximising revenues for all hotel profit centres, implementing and maintaining best practise sales strategies, and providing leadership and mentorship for the sales and marketing departments. 

In addition, the Director of Sales will provide an important role in the development of the Sankara brand. 

Requirements 

We are looking for a self-motivated, organised and efficient individual with a successful track record in a senior sales role, who can manage multiple responsibilities and identifies with Sankara’s mission and guiding principles. 

In addition, the candidate must have: 
  • Bachelors Degree in Hotel Management, Marketing or Business;
  • Minimum 8 years experience in a sales and marketing role, 4 of which should be at management level. Experience in the hotel business is preferred.
Interested applicants should send their application quoting the reference number ESS 457, an up to date CV highlighting relevant skills and experience, the names and contacts of three professional referees, a daytime contact telephone number and valid email address by close of business 10 September 2011 to: 

Email: ess.ke@ke.pwc.com


Career

Latest Jobs in Kenya - Jubilee Holdings Group

Jubilee Holdings Ltd owns the Jubilee Insurance companies in Kenya, Uganda, Tanzania, Burundi and Mauritius. Jubilee is the number one insurer in East Africa. It is a respected East African brand with a strong financial base and 75 years of experience in the industry. 

Jubilee operates through a network of offices in the capital cities of Nairobi, Kampala, Dar es Salaam, Bujumbura and Port Louis, with plans to expand further within Africa. 

In line with the Company’s expansion program and keen risk management focus, we wish to invite applications for the following positions based in Nairobi, Kenya. 

Group Head of Internal Audit 

Overall Responsibility and Reporting: 

The position will be responsible for the efficient and effective operation of internal control and management systems of the Jubilee group of Companies. 

The position will functionally be reporting directly to the Chairman of The Board Audit and Compliance Committee (BACC) and administratively to the Group Chief Executive Officer. 

Key Responsibilities: 

  • Continue to follow a system of risk based internal audit within Jubilee Holdings and its insurance and non-insurance subsidiaries.
  • Review Jubilee Holdings Companies operations at appropriate intervals to ensure that instructions, policies and procedures set out by management and the board to ensure internal controls are adequate, effective and complied with.
  • Evaluate existing areas of risks and controls within the group of companies and assess them in order of importance and priority and suggest ways of mitigation.
  • Ensure that there is a strong control environment at all Jubilee offices within the group to prevent frauds.
  • Assess the soundness of accounting procedures and reliability of financial records and reports.
  • Build up internal audit function in the regional offices and oversee the carrying out of annual and other audits as per the plan.
  • Oversee and supervise effective and efficient running of the internal audit department at the head office and other regional offices where established.
Minimum Requirements: 
  • A Graduate in business degree from a recognized university together with a professional qualification of CPA (K)/ACCA. Postgraduate degree will be an added advantage.
  • At least ten years work experience at a senior leadership position in audit management in a reputable organization, preferably in the Insurance Industry or in an auditing firm.
  • Good leadership skills to manage and lead the Internal Audit Departments across the region.
  • High moral and ethical standards and independence of mind with ability to defend his/her position on significant issues.
  • High level of analytical and risk assessment skills especially on new ventures that the company may wish to undertake.
  • Good team player with ability to work without supervision and achieve excellence.
Senior Internal Auditor 

Overall Responsibility and Reporting: 

Reporting to the Head of Internal Audit the position will be responsible for the efficient management and operation of controls and internal management systems. 

Key Responsibilities: 
  • Ensure that there is a strong control environment at all Jubilee offices to prevent frauds.
  • Ensure compliance with laid down internal controls.
  • Assess the soundness of accounting procedures and reliability of financial records and reports.
  • Prepare audit reports for the board audit and compliance committee.
  • Carry out annual audits as per approved audit plan.
  • Set internal audit programmes and systems which are risk based.
  • Oversee the effective and efficient running of the internal audit department.
Minimum Requirements: 
  • Qualified CPA (K)/ ACCA with a Bachelor’s Degree obtained from a recognized university.
  • 5 to 10 years work experience at a senior position in audit management in a reputable organization, preferably in the Insurance Industry or in an audit firm.
  • High moral and ethical standards and independence of mind with ability to defend his/her position on significant issues.
  • Knowledge of computer audit packages will be an added advantage.
  • Good team player with ability to work with minimal supervision and achieve excellence.
Risk Manager 

Overall Responsibility and Reporting: 

The position will be reporting to the Group Chief Executive Officer of Jubilee Holdings Limited. 

Key responsibilities: 
  • Develop and maintain a risk management strategy for the Group.
  • Develop and implement systems, policies and procedures for identification, collection and analysis of risk related information.
  • Evaluate adequacy and effectiveness of controls and methodology established by management to ensure that identified risks are appropriately mitigated at both departmental and process level.
  • Participate in the formulation and review of risk management and control activities for products to ensure they meet the set objectives and are worthwhile investments with a quantifiable return.
  • Understand the insurance risk management systems and controls of the insurance subsidiaries and put in place controls to monitor the full implementation of these systems with a focus on risk aggregation.
  • Develop a model for assessing risk and templates to be used by technical staff to assess the level of risk.
  • Review new and on-going products to ensure that they are carried out only after a comprehensive risk assessment is done.
  • Prepare reports for the Board Audit and Compliance Committee and Technical Committee in respect of insurance risk.
Minimum Requirements: 
  • A Graduate with Masters business degree from a recognized university.
  • Professional qualification for accounting and insurance — CPA (K) / ACCA and/or ACII would be desirable. Actuarial professional papers would be an advantage.
  • At least 5 to 10 years experience in assurance and risk management at senior management level with a reputable organization - insurance industry experience is mandatory.
  • Good understanding of key drivers that influence and determine business decisions.
  • Self motivated with ability to meet tight deadlines.
  • A team player with excellent communication and interpersonal skills and a positive attitude towards work.
  • Good understanding of techniques to manage and mitigate business risks.
  • Willing to challenge the status quo.
Interested candidates should forward their detailed resume to the undersigned stating their age, qualifications, experience, remuneration package expectations, e-mail address, daytime telephone contact and names and addresses of three referees by 9th September 2011. 

The Human Resources Manager, 
The Jubilee Insurance Company of Kenya Limited, 
P.O. Box 30376-00100 GPO, 
Nairobi, Kenya 

Applications may also be sent by email to recruitment@jubileekenya.com