Head of Retail Business Job in Kenya

Only open to Kenyans in the diaspora who are ready to return home

The Job:

Position: Head of Retail Business

Reports to: Managing Director

Division: Retail Business

Status: Permanent

Company Profile: 

Our client is a strong and respected brand and part of an international and dynamic insurance group, which has been offering Life Insurance to Kenyans for over forty years.

Overall Purpose of the Job:

Responsible for the end to end performance of the business line to include Production, Operational efficiency, Profitability and Great Customer Service.

Promote an environment that is conducive to business growth and provide necessary support to staff on business related issues.

Ensure delivery of a robust customer value proposition that places the company above the competition.

Ensure effective management of relationships with external suppliers.

Roles:

• Own the performance and profitability of the business by monitoring productivity and profitability against set targets
• Enhance operational efficiency of the business in close coordination with the Regional Operations department
• Drive sales through the Agency and any other legal and appropriate channel
• Grow the retail business revenue as per the set targets
• Evaluate and implement processes and procedures that improve on customer service for the retail clients
• Prepare annual budget for the business line & manage expenses within the approved budget
• Ensure robust underwriting and claims controls and the embedment of the Business Process Re-Engineering activities
• Drive product innovation in the business in order to introduce new products that meet the customers’ changing needs
• Provide effective people leadership for staff in the department
• Analyse competitor activity to understand opportunities(pro active) and address inefficiencies(reactive)
• Address and embed Audit Findings to ensure that these findings are closed within agreed timelines and the processes embedded within the business
• Effective execution of activities within cost, quality and time constraints i.e.: Quality Control, Project Management.

Qualifications: 

The ideal candidate should possess:

• An MBA
• FLMI or ACII

Experience & Knowledge:

• 7+ years experience at a senior level in a relevant business
• Actuarial Back ground
• Very good understanding and experience of insurance administration
• Very good knowledge of insurance products,
• In depth understanding of the operations of a life insurance business
• Experience in change management and ability to positively lead change
• Experience in budgeting and strategic financial planning
• Ability to operate within a high pressured environment and engage at an Executive level
• Policy development and implementation
• An appreciation and a good understanding of macro-economics and external factors affecting the business strategies adopted and various markets served by the company
• Ability to get things done

Skills/ Competencies:

• Proficiency in Microsoft Office
• Excellent communication, influencing and negotiations skills
• Commercial instinct and drive
• Problem solving and ability to make decisions
• Excellent relationship management and interpersonal / organisational skills
• Ability to interact with employees & establish credibility across all levels in the business
• Ability to interact and gain trust from people within and outside the organisation
• Ability to multi-task and work under stress
• High integrity
• Dynamic self starter with ambition to succeed.

How to apply

ONLY Kenyans in the Diaspora looking for a job back home need apply. No residents.

If you are qualified and up to the challenge, please send an updated Curriculum Vitae (Ms Word version) to kenyanrecruiter@gmail.com clearly stating the job position (Head-Retail Business) as the subject. 

Include your daytime contact, current & expected remuneration as well as your notice period in your application cover letter. 

Deadline for application is 30th September 2011. 

Only shortlisted candidates will be contacted.

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