Human Resource Manager Job in Kenya

Directorate: HR & Administration Services 

Department: Human Resource

Reporting to: Director HR & Admin Services 

Position: Human Resource Manager

Ref: NCWSC2012-011

Grade: 3 

Supervises: HR Coordinator, Training and Change Management Coordinator, Industrial Relations Officer, Medical Administrator

Broad Role: To effectively and efficiently manage the human resource, formulate and implement proper manpower planning, welfare and personnel administration management in the company.

Duties and Responsibilities

• Participate and attend industrial relations matters and employee disputes and advise management accordingly
• Participate in review of the company’s HR policies and procedures and ensure effective implementation of the same within the company
• Formulate plans to meet the company’s manpower requirements and ensure proper utilization of existing human resources
• Review and maintain appropriate staffing levels of the company in liaison with departmental heads
• Coordinating recruitment and selection activities and ensure that new employees are properly oriented
• Participate in the articulation of change management programmes to improve the company’s performance
• Update and maintain job descriptions for all positions in the company and maintain the job evaluation and grading programme
• Develop, implement and co-ordinate HR policies and procedures
• Liaising as required with relevant recruitment agencies regarding appointment and monitoring of recruitment process
• Overall responsibility for the accuracy of information on the computerized system and ensuring that the system is updated, maintained and used to its maximum effectiveness.

Education, Professional Qualifications and Work Experience:

• Bachelor’s degree in Social Sciences or related field
• Masters in HR
• Higher Diploma in HRM
• Member – Institute of Human Resource Management( IHRM)
• 6 years experience with at least 4 years at management level in a busy environment.

Required Skills and Competencies:

• Strong management and negotiation skills
• Ability to work within set deadlines and with minimum supervision
• The ability and passion to deliver quality services
• Able to work in a competitive and challenging environment
• Computer literacy and familiarity with standard office computer applications
• Excellent interpersonal and communication skills
• Ability to work under pressure and meet deadlines
• Familiarity with Kenyan labour laws
• Well developed skills in conflict/resolution/counseling.

Interested candidates holding the necessary requirements are encouraged to send their hard copy application with clear reference of the job code on the envelope, detailed CV, names and contact of 3 referees, one of whom must be a former employer, copies of certificates, testimonials, current telephone number and email address on or before March 5 , 2012 to the address indicated below.

The Manager
Human Capital Advisory Services
The Kenya Institute of Management
P.O Box 43706 00100,
Nairobi Kenya

or dropped at

The Kenya Institute of management
2nd floor, Luther Plaza
Uhuru Highway/Nyerere Rd Roundabout

Only short listed candidates will be contacted. 

Canvassing will lead to automatic disqualification.

Nairobi City Water & Sewerage Company (NCWSC) is an equal opportunity employer.

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Legal Coordinator Job in KenyaLegal Coordinator Job in Kenya

Directorate: Legal Services 

Position: Legal Coordinator 

1 Position

Ref: NCWSC2012-012

Location: Headquarters - Kampala Road Industrial Area

Grade: 4

Reporting to: Company Secretary

Supervises: Legal Officers

Broad Role: To provide legal services in an efficient and effective manner in order to enhance compliance with legal and statutory requirements

Duties and Responsibilities

• Prepare legal contracts, deeds, leases, and other legal papers of a routine nature
• Research on relevant statutes, rulings and precedents to be used as a basis for answering requests for legal opinions
• Prepare and review various agreements and contracts with third parties
• Handle all legal matters including litigations in liaison with external lawyers
• Assist in the provision of company secretarial services to the Board of Directors
• Providing legal advice and ensure compliance with legal and statutory requirements
• Maintain a comprehensive database of all legal matters with up to date progress
• Assist in the review and formulation of legal policies, procedures and regulations
• Review recent legislation, court cases, correspondence and publications pointing out key matters for management action
• Liaise with other departments in managing legal matters.

Education, Professional Qualifications and Work Experience

• Possession of LLB degree from a recognized university
• Must be an advocate of the High Court of Kenya with a current Practicing Certificate
• A registered CPS (K) member of the Institute of Certified Public Secretaries of Kenya
• A registered member of the Law Society of Kenya
• Have a minimum of 5 years relevant experience in a busy legal environment.

Required Skills and Competencies 

• Strong management, negotiation and report writing skills
• Computer literacy and familiarity with standard office computer applications.
• Excellent interpersonal and communication skills
• Ability to work under pressure and meet deadlines.

Interested candidates holding the necessary requirements are encouraged to send their hard copy application with clear reference of the job code on the envelope, detailed CV, names and contact of 3 referees, one of whom must be a former employer, copies of certificates, testimonials, current telephone number and email address on or before March 5 , 2012 to the address indicated below.

The Manager
Human Capital Advisory Services
The Kenya Institute of Management
P.O Box 43706 00100,
Nairobi Kenya

or dropped at

The Kenya Institute of management
2nd floor, Luther Plaza
Uhuru Highway/Nyerere Rd Roundabout

Only short listed candidates will be contacted. 

Canvassing will lead to automatic disqualification.

Nairobi City Water & Sewerage Company (NCWSC) is an equal opportunity employer.

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Legal Officers Jobs in Kenya

Directorate: Legal Services 

Position: Legal Officer 

2 Positions

Ref: NCWSC2012-013

Location: Headquarters - Kampala Road Industrial Area

Grade: 5

Reporting to: Legal Coordinator

Supervises: Legal Office Administrators

Broad Role: To provide legal services in an efficient and effective timely manner that enhances compliance with legal and statutory requirements.

Duties and Responsibilities

• Assist in the preparation of legal contracts, deeds, leases, and other legal papers of a routine nature
• Research on relevant statutes, rulings and precedents to be used as a basis for answering requests for legal opinions
• Assist to Prepare and review various agreements and contracts with third parties
• Handle all legal matters including litigations in liaison with external lawyers
• Providing legal advice and ensure compliance with legal and statutory requirements
• Maintain a comprehensive database of all legal matters with up to date progress.
• Assist in the review and formulation of legal policies, procedures and regulations.
• Review recent legislation, court cases, correspondence and publications pointing out matters of note or which necessitate management action
• Liaise with other departments in managing legal matters

Education, Professional Qualifications and Work Experience

• Possession of LLB degree from a recognized university
• Must be an advocate of the High Court of Kenya
• A registered member of the Law Society of Kenya
• Have a minimum of 3 years relevant experience in a busy legal department/environment.

Required Skills and Competencies 

• Strong management, negotiation and report writing skills
• Computer literacy and familiarity with standard office computer applications.
• Excellent interpersonal and communication skills
• Ability to work under pressure and meet deadlines.

Interested candidates holding the necessary requirements are encouraged to send their hard copy application with clear reference of the job code on the envelope, detailed CV, names and contact of 3 referees, one of whom must be a former employer, copies of certificates, testimonials, current telephone number and email address on or before March 5 , 2012 to the address indicated below.

The Manager
Human Capital Advisory Services
The Kenya Institute of Management
P.O Box 43706 00100,
Nairobi Kenya

or dropped at

The Kenya Institute of management
2nd floor, Luther Plaza
Uhuru Highway / Nyerere Rd Roundabout

Only short listed candidates will be contacted. 

Canvassing will lead to automatic disqualification.

Nairobi City Water & Sewerage Company (NCWSC) is an equal opportunity employer.

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Internal Audit Officer Job in Kenya - ICT Systems

Directorate: Internal Audit, Risk and Compliance Services

Position: Internal Audit Officer - ICT Systems 

Ref: NCWSC2012-015

Location: Headquarters - Kampala Road Industrial Area

Grade: 5

Reporting to: Internal Audit Coordinator / Information Systems Auditor

Duties and Responsibilities:

• To prepare a work program for assigned engagement and conduct the relevant reviews
• To evaluate the adequacy and effectiveness of the management controls over reviewed activities and processes
• To determine whether organizational units are performing their planning, accounting, risk management, or control activities in compliance with management instructions, applicable statements of policy and procedures and in a manner consistent with both organizational objectives and high standards of administrative practice
• To plan and execute engagements in accordance with professional standards and the internal audit plan
• To report engagement observations and to make recommendations for correcting unsatisfactory conditions, improving operations and reducing cost
• To perform special reviews and investigations at the request of management
• Determine the engagement procedures to be used, including statistical sampling and the use of information technology
• Understand or identify the key control points of the various systems and processes to enhance value adding audits
• Evaluate a system’s effectiveness through the application of knowledge of business systems, including financial, manufacturing, engineering, procurement and other operations and an understanding of engagement techniques
• Perform the engagement in a professional manner and in accordance with the approved engagement work program
• Make oral or written presentations to management during and at the conclusion of the engagement, discussing observations and recommending corrective action to improve operations and reduce costs
• Appraise the adequacy of the corrective action taken to improve deficient conditions
• Ensure responses to audit reports are received, reviewed and followed up
• To carry out any other tasks as requested by the Internal Audit Coordinator/Internal Audit Manager.

Education, Professional Qualifications and Work Experience - ICT Systems

• Bachelors Degree in Computer Science/Information Technology or related field
• Certified Information Systems Auditor (CISA)
• Professional qualifications in CISM/CISSP/CPA/ ACCA will be an added advantage
• Knowledge and experience of Oracle database design structure, query languages such as SQL and CAATs
• At least 3 years experience in information systems audit particularly in the service industry.

Required Skills and Competencies

• Excellent communication skills
• Analytical and report writing skills
• Good understanding of concept of enterprise risk management
• Computer literacy and familiarity with business application packages

Interested candidates holding the necessary requirements are encouraged to send their hard copy application with clear reference of the job code on the envelope, detailed CV, names and contact of 3 referees, one of whom must be a former employer, copies of certificates, testimonials, current telephone number and email address on or before March 5 , 2012 to the address indicated below.

The Manager
Human Capital Advisory Services
The Kenya Institute of Management
P.O Box 43706 00100,
Nairobi Kenya

or dropped at

The Kenya Institute of management
2nd floor, Luther Plaza
Uhuru Highway/Nyerere Rd Roundabout

Only short listed candidates will be contacted. 

Canvassing will lead to automatic disqualification.

Nairobi City Water & Sewerage Company (NCWSC) is an equal opportunity employer.


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Sales Executives (Training Division) Jobs in Kenya

Sales Executive (Training Division)

Job Location: Kenya

Number of people needed: 3

Key Skills required:


Age – 25 to 30 years

Good Presentation and communication Skills

Graduates with 2yrs + experience in IT Sales is required ( Education, Solution etc.,)

Exposure to IT is necessary

Experience in Education or Training domain is preferred.

CVs to be sent to: hellen.munisi@technobrainltd.com

Safaricom Jobs

Principal Officer Job Vacancy in a Nairobi Forex Bureau

Principal Officer

The incumbent will report to the Director and will be based in Nairobi.

The main purpose of this job will be to provide strategic support and management of the forex bureau, maximize profitable growth and shareholder value of the company.

Responsibilities:

• Overseeing the overall operational, administrative and financial functions of the bureau.
• Managing the day-to-day trading of the forex bureau and ensure its profitability
• Prepare, maintain and submit Central Bank of Kenya reports on a weekly and monthly basis
• Establish the most competitive market rates to sell foreign currencies and maximizing returns
• Provide daily verification of teller transactions, balance accounts and liaise with the management accountant for preparations of financial reports.
• Customer relationship management; ensuring customers get good services from the bureau
• Help encourage and identify opportunities for maximizing the business revenues
• Manage the general administration and human resource; general office administration & employee management

Professional and relevant experience

• A minimum of 2 years as a Principal
• Excellent track record in managing the operations of a forex bureau
• Education; CPA or ACCA, University Degree

Personal requirements

• Must be analytical and must have high level of insight into forex trading
• Passionate, flexible but firm, have self-drive, team player, tolerant, ability to work under pressure with minimum supervision. 
• Highly levels of discipline and integrity
• Good communication skills both oral and written.
• Be a mature and presentable person. At least 28yrs with a clean career record.
• Practical experience in making returns with FABIT Accounting system to CBK while observing deadlines.
• Ability to market the forex bureau.
• Ability to work independently

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title on the email subject to jobs@corporatestaffing.co.ke

Please indicate current or last salary.

N.B: We do not charge any fee for receiving your CV in our database no for interviewing

Safaricom Jobs 

Teller Cashier Job Vacancy

Our client is in urgent need of a teller for a new forex bureau.

The teller position requires a candidate who has worked for a forex bereau.

Job Description.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. 

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Monitor bank vaults to ensure cash balances are correct.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Order a supply of cash to meet daily needs.

Identify transaction mistakes when debits and credits do not balance.

Sort and file deposit slips and checks.

Requirements

• Be a mature and presentable person. At least 28yrs with a clean career record.
• A formal training with a minimum diploma in banking, CPA , ACCA or equivalent
• At least 2 yrs experience in an established forex bureau as a teller or principal officer, with ability to recognize genuine- multi currency..
• Practical experience in making returns with FABIT Accounting system to CBK while observing deadlines.
• Ability to market the forex bureau.
• Ability to work independently

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title on the email subject to jobs@corporatestaffing.co.ke

Please indicate current or last salary.

Safaricom Jobs 

Co-Manager Job in Kenya

Title: Co-Manager

Organization: Ujamaa-NMNW Africa

Org. Description: A grassroots organization based in Korogocho. 

UJAMAA is a woman empowerment program that empowers orphans through their guardians holistically. 


Individual Description: Are you a driven, ambitious, organized, hardworking, sharp, intelligent, humble, decent, God fearing, with a vision coupled with a high level of integrity and follow through?

Task: This position includes working closely with all departments and the community at large, field work, planning, coordinating, operations and management of program schedules. 

You will be responsible for supervising staff creating and analyzing departmental budgets; writing correspondence, reports and publications, human resources, various research projects, conducting other special projects and events as well as networking with other stakeholders from various sectors.

Qualifications/Requirements: You should have at least three years of experience, including supervisory, and a bachelor's degree in any social science. 

How to Apply: Email your Curriculum Vitae and Cover letter to ujamaakcomanager@gmail.com

Deadline: 25th February 2012.

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Academic Writers Jobs in Kenya

Position Title: Co-Manager

Organization: Ujamaa-NMNW Africa

Org. Description: A grassroots organization based in Korogocho. 

UJAMAA is a woman empowerment program that empowers orphans through their guardians holistically.


Safaricom jobs

Protocol Assistant Job Vacancy

International Federation of Red Cross and Red Crescent Societies
Job title: Protocol Assistant
Unit/dept/delegation:Support Services, East Africa Regional  Office
Reports to: Senior Travel  Officer
Grade: 4
Purpose: To process travel documents, visas  permits  and provide admin assistant services to  the department  under the overall supervision of the senior travel Officer.
Key responsibilities

·         Apply for and obtain new or renewed permits and  identification cards for international staff and their dependants

·         Obtain notification of arrivals and departures and residency permits for international staff and their families.

·         Collect from the various Embassies, Government Ministries and Departments all such forms and documents that are required for the processing of visas and permits.

·         Process and follow payment for all  Federation utilities to the Federation including  but electricity, water, telephone, and  other office suppliers.

·         Maintain a clear and well arranged photo album (passport photos) of all national and international staff in the regional office.

·         Ensure visas and permits are promptly processed, all details are filled on respective forms and that the necessary forwarding letters are prepared and signed.

·         Work with liaison officer in ensuring timely repairs and mantainance of Federation facilities and premises

·         Maintaining proper filing records for all administration Department.

·         Keep an updated (monthly) inventory of all the different services provided by the Unit including numbers of: visas and permits processed, those in-process, complaints received,  tickets issued, hotel reservations made, etc and prepare monthly reports accordingly.

·         Any other assignments in Administration.

Duties applicable to all staff

·         Actively work towards the achievement of the Federation’s goals.

·         Abide by and work in accordance with the Red Cross Red Crescent principles.

·         Perform any other work related duties and responsibilities that may be assigned by the line manager.

Person Specification
Education

·         Diploma in Business  administration, Public Relations and Customer Care, Office administration, or any relevant field

Experience

·         3 years or more experience in handling immigration and protocol related matters

Skills and Knowledge

·         Proficiency in the usage of computers and office software packages (MS Word, Excel, etc)

·         Basic knowledge in finance

Language

·         Fluency in both spoken and written English and Kiswahili.

Character Qualities

·         Ability to work in a team, and occasionally under strict deadlines

·         High degree of integrity, discretion, and personal conduct

·         Flexible and adaptable to changing working conditions

·         Self-motivated, with good judgment and initiative

·         Good verbal and written communication skills

·         Good interpersonal skills

·         Sensitivity to diversity

·         Good level of attention to detail

·         Pleasant personality

Submission of applications:
Applications should be submitted by email to zonehr.easternafrica@ifrc.org; to be received not later than 20 February 2012.
Kindly note that due to the large volumes of applications received;

·         Only e-mail applications will be accepted

·         Only short listed candidates will be contacted

·         Previous applicants need not re-apply

Job In Kenya

Clerk of Works Job Vacancy

A leading Property Developer based in Nairobi is looking for a qualified Clerk of Works
Qualifications:
Diploma / Degree in Building / Construction or Civil Engineering, Project management skills with a minimum of 5 years working experience.


Email your application letter, detailed CV, and expected salary to recruitmentkenya@mail.com before not later than Monday 20th February 2012





Latest Job In Kenya

Security Officer Job Vacancy

We are a Christian Organization looking for a Security Officer.
Age – 35-55 years
Academic – O’ level C
Experience – Attained the rank of Captain in the Armed Forces / Inspector of Regular Police Or Administration Police. Able to support Christian Ministry
Availability – 24 hours
Skills – Good Command, Crisis Manager, Be able to work Under pressure, PR and
Diplomatic
DNA No. 1225
P.O. Box 49010 – 00100
Nairobi
Apply by 24/2/2012.


Job In Kenya

Sacco Accountant Job Vacancy

We are a medium countrywide Sacco based in Nairobi is seeking to recruit experienced and result oriented
professional Accountant.
Requirements:

·         Kenyan citizen between 25-40 years.

·         B-COM (Accounting option) or Accounting related degree with 1 year experience

·         CPA part III with 2 years experience

·         CPA part II and Diploma in Cooperative management with 3 years relevant experience

The Interested applicants to send applications, detailed CV and references to the undersigned before 28th February 2012.
The Chairman,
DNA No. 1228
P.O Box 49010 – 00100,
Nairobi




Job In Kenya

British American Jobs in Kenya (Cont’d)

British - American is a leading financial services Group in the country offering a wide range of Insurance and Asset management services to individuals, small businesses, corporations and government entities.

British - American is a Global financial services company with offices in London, Mauritius, Malta, Uganda and Kenya.

The Group has a long-heritage, providing financial services since 1920. Companies within the group have been successful in providing investment products & services and are market leaders in their respective jurisdiction.

As part of our growth strategy and to strengthen the team to achieve ambitious performance objectives, the Company wishes to recruit an experienced and innovative individual to fill the following positions.

4. Manager IT Business Analyst & Solutions Architect 

Ref: BAG/BASA/2012

Job Purpose Summary:

Reporting to the Manager IT Innovation, the incumbent will be responsible for alignment of business requirements to satisfy the demands of the Group and the Operating Companies; Leading a highly customer focused and cost efficient team of business analysts, whose primary purpose is to collect, analyze, verify and consolidate business requirements.

The incumbent will also manage the solutions architecture function of IT, including establishing an Enterprise IT Architecture that will enable maximum automation as well as innovation
in business processes, products & services and in customer services operations.

Key Responsibilities

• Business requirements analysis to produce common Requirement Specifications to support the development and launch of innovative solutions and products.
• Technical input to the definition of the design solution.
• Verify & approve all design solutions to ensure the business requirement hasbeen met.
• Ensure requirements for new products & services are integrated into allappropriate solutions developments.
• Participate in the formulation of the IT strategy and roadmap.

Qualification, Skills and Experience

• Degree in Science/computer science/Engineering/Business related.
• Professional qualifications in Systems development, project management and IT architecture
• 5+ years’ experience as a systems developer/business analyst in a busy IT development environment, and at least 3 years in the Requirements Analysis function & Solutions Architecting function
• Knowledge of business strategy and of business implications of IT/Service solutions roadmaps.

5. Manager Project Management Office 

Ref: BAG/PRO/2012

Job Purpose Summary:

Reporting to the Group Chief Information Officer the incumbent will be responsible of managing all Group Projects in line with financial, time, quality and performance targets.

Key Responsibilities

• Manages the full project management life cycle for the implementation of highly complex, large-scale, strategic IT and Business Corporate initiatives
• Implements established policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the Program
• Manages allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process.
• Manages all aspects of the project/program management of a corporate initiative, which may include: cost benefit analysis, work plans, functional and technical designs, construction, testing and implementation.

Qualification, Skills and Experience

• Bachelor’s degree in Computer Science, Business, or Engineering or equivalent
• Project Management certificate (PMP) from PMI - (Preferred)
• 5 years’ technical Project Management experience in a dynamic high-technology environment is a key to success in this position

6. Manager IT Infrastructure 

Ref: BAG/ITI/2012

Job Purpose Summary:

Reporting to the Group IT Manager, Operations the incumbent will be responsible for the design, implementation and management of business support IT infrastructure.

Key Responsibilities

• Providing high-level support and technical expertise in networking terminology, including WAN/Hardware, hubs, bridges and routers.
• Responsible for installation, maintenance and providing expert support for the Group servers and central computing services on platforms based on Windows and Unix.
• Responsible for Administering and managing the enterprise databases including Oracle & SQL databases.
• Responsible for developing and promulgating processes, policies and procedures for the IT Infrastructure services and operations.
• Ensure that all IT Infrastructure and related applications are designed, implemented and managed to meet the business’ requirements
• Backup & Recovery Management for the enterprise databases

Qualification, Skills and Experience

• Degree in science/Engineering/Computer Science
• Networking Certification - Cisco/Microsoft/Novell
• IT Service Management - ITIL Certification
• Minimum of 5+ years’ experience in a 24x7 service provider environment
• Knowledge of software, hardware, systems administration, and network technology
• 3+ years’ experience in network design and implementation, LAN/WAN interfacing, Security, protocol and TCP/IP, and server and network infrastructure

7. Senior Systems Developer 

Ref: BAG/SSD/2012

Job Purpose

The position reports to the Assistant Manager-System Development.

The incumbent will be responsible for design, development and 3rd line support of business Applications, ranging from user analysis, design and development to implementation and maintenance.

He/She will configure and/or customize business applications to meet business requirements using various database and software tools.

Key Responsibilities

• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations
• Performing the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented
• Capturing of business applications information needs and mapping of the same to the software and /or database components.
• Implementing and testing database design and functionality and tuning for performance
• Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications

Qualifications, Skills and Experience

• Degree in Computer Science or technical related field
• Certified Solution Developer
• 3+ years’ experience in Oracle applications development, which includes system customization and report designs.
• 3+ years development experience with any modern programming tools/Platforms
• 3 years’ experience with RDMS preferably MS SQL Server, Oracle, Sybase, and Informix
• Have knowledge of Mobile infrastructure, Internet technologies, ecommerce and e-payment technologies
• UNIX user skills.

8. Service Desk Analyst 

Ref: BAG/SDA/2012

Job Purpose

The position reports to the Assistant Manager-Service Desk.

The job holder will provide the end to end IT supports requirements for office automation, user computing, hardware, software and applications for the business users.

Key Responsibilities

• Assist in IT Service Desk operations
• Resolves support tickets and issues
• Communicates with customers on efforts and resolutions to tickets and issues.
• Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions
• Participates in execution of test plans for internal software applications
• Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues
• Office automation support and identification of requirements and ensuring customer satisfaction

Qualification, Skills and Experience

• Degree in science/Engineering/Computer Science
• Microsoft Certified Professional — MCP
• ITIL Certification
• Cisco certification - CCNA

If this position is of interest to you, please email your detailed curriculum vitae and covering letter explaining how you would meet the demands of this challenging and exciting position giving full names and contacts of 3 referees to hr@british-american.co.ke.

Hard copies will not be accepted.

Applications should be received not later than 22nd February 2012.

More Jobs In Kenya

Technical Writer Job in Nairobi Kenya

Technical Writer

Location: Nairobi, Kenya

About Bridge International Academies

Bridge International Academies was conceived in 2007 out of the belief that giving every child access to a high quality education would have the greatest impact on reducing poverty worldwide. 

With that guiding insight, Bridge International developed a strategy that would enable it to launch a large-scale network of high-quality, ultra low-cost, for-profit primary schools. 

Operating a network of schools supported by a strong central headquarters gives Bridge International the scale, experience, and capacity to invest in systems of management, support, training, and innovation that allows individual schools to dramatically increase their effectiveness. 

Using this model, Bridge International is able to profitably deliver high-quality education for $4 per child per month. This ensures that its academies will continue to successfully serve its communities as long as parents value the educational service provided. 

The first Bridge International Academy launched successfully in Kenya in 2009 and 60 academies will be operating in Kenya in January 2012. Through rapid and strategic expansion, Bridge International will provide a quality education to over a million students in the coming years.

About this position

We have and are continuing to develop one of the most sophisticated operational approaches to providing affordable education to MILLIONS of children in one of the most challenging environments in the world!

We’re looking for an experienced full-time Technical Writer to join our team to produce documentation for software systems.

Job Responsibilities 

• Writing clear, accurate, and concise end user documentation for software systems, business processes, and tools
• Working independently as well as with product design and software engineering to understand complex systems and processes requiring documentation
• Writing design and architecture documents for internal use by the software development team
• Managing repository of documentation and making it easily accessible to users throughout the company

Specialist knowledge required: 

• Ability to write professional technical documentation in clear, easy to understand language
• Ability to quickly and easily understand complex software systems and business processes
• Ability to develop examples that demonstrate understanding of software applications and business domains
• Strong computer skills and a basic understanding of software development including relational databases such as SQL Server and programming languages such as C#, PHP and Java
• Expert user in Microsoft Office Products

About You

• Must be detail oriented
• Possess good writing and problem solving skills
• Have good analytical skills
• Ability to work with a team
• Ability to be adaptable and flexible
• Good communication skills
• Bachelor’s degree in writing, communications with strong computer skills or Bachelor’s degree in computer science with excellent writing skills

In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com

Job In kenya