SENIOR SERVICE ACTIVATION ENGINEER

REF: ESBU-SSAE -2012

Reporting to the Senior Manager-Business Solutions, the job holder will be responsible for enterprise customer service(s) planning and activation activities on Safaricom core and edge network.

Key Responsibilities

• Co-ordinate and track all service activation requests;
• Receive and action all service activation requests from Project managers;
• Liaise with infrastructure partners to ensure speedy and quality mapping of third-party links and /or services;
• Plan and issue of IP addresses required for service integration;
• Add necessary routes on edge/access network for services activation;
• Provide customer solution documentation depicting current situation before deployment and after deployment;
• Train & develop the service activation team members
• Continuously work with other teams to streamline internal process to improve service delivery;
• Capture and add accurate customer details in all support systems.

Minimum Requirements

• Degree in an Engineering related discipline;
• Accreditation in routing & switching;
• 2-3 years Experience in planning, deployment and operation of an enterprise or service provider network;
• Sound IP routing and switching skills (Specifically on Cisco MPLS);
• Sound MPLS core routing and deployment skills;
• Datacenter and cloud computing skills;
• Unified communications / collaboration expertise;
• Strong relationship and project management skills;
• Attention to detail
• Sound product knowledge of the business’ existing product portfolio.

If you are up to the challenge, posses the necessary qualification and experience, please send your resume and application letter indicating why you are the most suitable candidate for the role clearly quoting the job title and Ref No to the address below by Monday the 13th  February 2012.

Senior Manager - Talent Acquisition
Safaricom Limited
Via email to:
hr@safaricom.co.ke  

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